Customer Support

Chronic Lyme Disease Summit 2

Our promise to you

It is our aim to provide you with a selection of high quality products and services that meet with your expectations. It is not our aim to sell you something you don’t really want, or is not as described. We hope you will have a good experience whilst visiting our website.

Secure Shopping

We provide you with several choices in the way you can order and pay for any purchases you make from our website, plus a 30-day money-back guarantee if you are not satisfied. Also, by acting as affiliates and distributors for several established and well-respected businesses, we are further able to offer you a variety of high quality products with the backing and security that these companies provide.

Please see below for more information on our guarantee, our return policy, accepted payment methods and shipping charges.

Payment Methods

We accept the following credit or debit cards and PayPal:

VISA, MasterCard, Discover, American Express.

For Online Orders

We use PayPal to process online orders made from this website. Orders made from our affiliates that are linked to from this website will be processed by each individual affiliate’s payment processing service.

Using our shopping cart

After adding your product(s) to the shopping cart click on the “Checkout” button. You will then be taken to a page where you have the choice of paying with your PayPal account or with your debit or credit card.

If you have a PayPal account you can pay with your account balance, or from the bank account or debit or credit card you have linked to your PayPal account. All you need to do is to sign into your PayPal account to complete your purchase.

If you do not have a PayPal account you can use PayPal as a guest and pay with your debit or credit card. Just click “Pay with a debit or credit card” at the bottom of the PayPal page mentioned above to enter your card information and mailing address. You do not need to sign up for an account with PayPal to do this.

Whichever way you choose your order will be paid to the PayPal account of andrewwheeler@juno.com, and will appear on your statement under the name of A Wheeler or Andrew Wheeler.

If you order online through this website with your debit or credit card your payment details are not made available to us and, therefore, can only be used for the payment of your order.

For Telephone Orders

If you are uncomfortable giving your card information over the Internet, or you do not like to use PayPal, you can place your order over the phone and we will process your card payment manually. Only items that we sell directly from this website can be ordered over the phone. If you wish to order a product supplied by one of our affiliates you will be directed to that affiliate’s website to place your order.

Guarantee and Return Policy

The Center For The Future will accept any product purchased directly from this website for a full refund as long as it is in its original packaging and condition for up to 30 days from the date of receipt. Exceptions to our return policy are products purchased from one of our affiliates from their website. Our affiliates will have their own guarantee and return policies. Before returning any product to us we would appreciate that you call or email just to let us know. Please see our Contact Us page for our phone number, email address and mailing address.

Shipping Charges

For products ordered directly from this website, opposed to those ordered from one of our affiliates, we will endeavor to fulfil it within a few days of receipt, but please allow up to 10 days for receipt of orders if you are located within the United States, and up to 21 days for international orders.

You will be advised by email for products ordered directly from this website the day we ship your order. If we feel unable to get your order to you within the time mentioned above we will contact you to let you know….

Continental USA, Alaska, Hawaii, Puerto Rico

We use United States Postal Service First Class or Priority Mail and we charge a flat rate fee of $7.00, irrespective of the size of the order.

Canada

We use United States Postal Service International First Class or Priority Mail and we charge a flat rate fee of $25.00, irrespective of the size of the order.

The Rest of the World

We use United States Postal Service International First Class or Priority Mail and we charge a flat rate fee of $38.00, irrespective of the size of the order.

Our affiliates will each have their own policies regarding shipping and delivery times.

Overseas Orders

If you are ordering a physical product from overseas you will be responsible for the payment of any customs and/or taxes that may be charged on the value of your order when it enters your country.

Questions and Problems

If you have questions about our products and services, or about ordering, or any other problems with our website, please contact us by either giving us a call or sending an email. Our office hours are 10:00am through 5:00pm, Monday through Friday, United States Mountain Time Zone (GMT minus 7 hours). You may, however, call at any time, including evenings and weekends, although we are more likely to pick up the phone during normal business hours. If we do not please leave a message and your call will be returned as soon as possible.

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